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Windows 7 users: Click Start → Control Panel → Folder Options → View and select Show hidden files, folders and drives.

Restart your computer.Ĭonfirm that you can see hidden files, folders and drives: Figure 2-2īookmark this page (for example, press CTRL + D or click the star icon next to the address bar in your web browser) for reference after restarting your computer. If the issue is still not resolved, continue to part II.Ĭlick Detection Engine → HIPS and expand Basic.Ĭlick the toggle next to Enable HIPS to disable it and click OK to exit Advanced setup. Figure 1-1Ĭlick Update → Check for updates. Click Clear next to Clear update cache and click OK. Open the main program window of your ESET endpoint Windows product.Ĭlick Update and expand Basic.

Verify that your internet connection is active by visiting the ESET home page. The Check for updates button is unresponsiveĮSET PROTECT users: Perform these steps in ESET PROTECT.You receive the error message "error downloading update file" when attempting to update the detection engine and the modules.